Fiona L Tzt

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Not satisfy with the $288 “Deep Cleaning Service”

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Whissh - Not satisfy with the $288 “Deep Cleaning Service”
Whissh - Not satisfy with the $288 “Deep Cleaning Service” - Image 2
Whissh - Not satisfy with the $288 “Deep Cleaning Service” - Image 3
Whissh - Not satisfy with the $288 “Deep Cleaning Service” - Image 4
Original review Aug 17, 2022

Floor not mop, not sweep, wardrobe no wipe, fridge no wipe stain all over. The reason for engaging Whissh Service is to let me have a convenient and fast move-in, end up I need to do the cleaning myself!

Not even a detergent smell, I really dont understand what is deep cleaning. I purposely left a price tag on the floor, end up when Im back to my unit the price tag still there stepped in the unit straight can feel the sticky floor which was original obviously no mop no sweep. Start 12pm-5pm, 3.47pm text me said done. Then rush off, I still bought cupcakes wanted to thank the cleaner for making my life easy for doing DEEP CLEANING~ (WHICH I THOUGHT I WILL HAVE A CLEAN AND FRESH HOUSE) AS THE PREVIOUS TENANTS BAD SMELLS IS DAMN STRONG!!!

END UP!!! IM DOING THE SUPER DEEP CLEANING MYSELF!

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Preferred solution: Full refund

User's recommendation: NEVER EVER IN THE REST OF MY LIFW

1 comment
Guest

Company agreed to pay 30% refund which is $86.40 out of $288 package which I paid

Fiona L Tzt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Singapore, Singapore

Not satisfy with the $288 service!

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Whissh - Not satisfy with the $288 service!
The floor was not vacuum and mopped at all, dust all over. Deep cleaning is fake!!! End up I need to mop, sweep, wipe all cupboards, drawers and fridge! Time from 12pm-5pm, 3.45pm called me said already done!! I felt I was super cheated!!! Not even a detergent smells so what is deep cleaning? I want a compensation refund!
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User's recommendation: Never ever recommend to anyone for the rest of my life!

Anonymous
map-marker Singapore, Singapore

Unsatisfactory job done

Requested for deep cleaning service, n was quoted $378 for a 4hours job. As there were not much furniture in the house (just a set sofa.)

Send 2 cleaners to do the job.

I don't see them using any cleaning agent to clean the "deep cleaning" to the house...

Just washing their cloth over tap water to wipe the windows n wardrobes, kitchen cabinets. Asked why are they not using any cleaning agent... Her reply was customer may not like the smell. Then why am I paying some much for the "deep cleaning" job.

Most of the time they were chatting n looking at their phone. Taking their own sweet time to do the "cleaning"

They didn't even clear the small debris from the renovation on the sliding window ... Clean it only after I told them.

No washing...they just mopped the floor!!! They didn't even fulfilled the 4hours job...left at 5.30pm

It's simply a normal cleaning job which I could get on hourly rate.

Plain cheating of our money.

Wondering how did they get those "award for best cleaning service" probably bought the awards.

Whissh are Only efficient at collecting money before doing the job.

Will NEVER nor recommend Whissh to anyone... Terrible Service!!!

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Preferred solution: Price reduction

User's recommendation: WON'T RECOMMEND WHISSH SERVICES TO ANYONE.

Anonymous

Bad cleaning service

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Called Whissh for a Moving in cleaning and was quoted S$600. Went with them and its a terrible experience. 3 person came and did the cleaning, 1 of them always go for smoking break and the other 2 is constantly checking phone. Cleaning is badly done and i had feedback to the office and till now still no respond from the,.
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Loss:
$600

Preferred solution: Full refund

1 comment
Psalm Edh

Same outcome from engaging them. Terrible company

Anonymous
map-marker Singapore, Central Singapore Community Development Council

Terrible Service

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Whissh - Terrible Service

Expensive, low quality cleaning and terrible customer service. HORRENDOUS EXPERIENCE!

WASTE MONEY! DON'T RECOMMEND!

Engaged them for post renovation cleaning $380 for 4 hours (2 pax) for a small 2 bedroom apartment which was empty. Slip shod work, no attention to detail, dust still everywhere, never clean the interior of cabinets or kitchen appliances. Don't have the proper cleaning solvents, only uses cif from Giant.

So much for professional cleaning.

Despite stating clearly on their website and confirmation email the scope of work, they only do the easy work like mopping the floor, wiping countertops and cleaning exterior of cabinets which I had already done myself and told them not to do. When I pointed at obvious areas they missed, they said time is up and ask me to pay for extra time.

They also broke my sink stopper! Which they did not compensate me for!

Their customer service is also lacking. Only tells you that they will escalate matter to management.

ZERO FOLLOW UP! Many times I have called, emailed and whatsapped..

I wait more than 1 month already and still no resolution. MAJOR DISAPPOINTMENT

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User's recommendation: Engage another company

2 comments
Guest

Tried them and its a very bad experience.

Guest
reply icon Replying to comment of Guest-2021674

Had the same experience.

View more comments (1)
Anonymous

Never ever use this cleaning company again

Their facebook video shows the professional cleaners cleaning the house and the staff they sent is totally difference. I regret trusting google review and top 7 cleaning company in Singapore..
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Reason of review:
Not as described/ advertised
Anonymous

Sloppy and Unprofessional cleaning service

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Go to these folks at our own risk Beaware, of these guys, they charge for Cleaning Services, gives the feeling they are well knowledgeable, that all cleaning work would be completed in allocated time. Actual work is very slow, no supervisor in place, once allocated time over they claim they only provide labor, then they ask you to refer to the find print in their quote. They start with easy work do it leisurely and when it comes to the end where hard work is needed to remove the heavy grime and dirt from places like kitchen floor, bathroom floor, then they begin do it shoddily, lack right cleaning chemicals. Time then runs out and the manager now refers to the quotes and asks us to pay for the extra time, absolutely non apologetic, keeps justifying their actions and pulls out his people leaving an unfinished job.
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Reason of review:
Bad quality
Anonymous

A very fake company

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The company made a lot of claims that cannot be substantiated. First experience was horrendous. First appointment was changed and then cancelled and credit card charged.
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Reason of review:
Order processing issue
Anonymous

Horrible cleaning

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They did a horrible moving in cleaning, ask for more money to complete the cleaning. Do not engage them. Horrible company.
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Reason of review:
Bad quality
Anonymous

Terrible cleaning standard

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Definitely not recommended. 3 men were deployed for 4 hours of work. It’s ok they were not only late but they left early. I had no time to do checks cos I needed to do handover with my tenant but I asked if they completed the list of areas to be cleaned. They all replied yes yes confidently with conviction. All this for S$488 for slipshod work. Their Google reviews rating is at 4.2? I was blinded to believe that. I chose not to stay behind and watch them cos I believed they would do their parts as working adults right? I wanna show them my respect and trust too.
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Reason of review:
Bad quality
Anonymous

Terrible company

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The cleaner is always changing. And the cleaner does not clean properly and like to do slowly to drag the time. The cleaner always late. Last min the company will call up and inform you there is no cleaner for the day.
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Reason of review:
Bad quality
Anonymous

Awful service

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Cleaner with very bad attitude and not trained at all. Refuse to use a vacuum cleaner. Very bad cleaning.
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Reason of review:
Poor customer service
Anonymous

Terrible cleaning standard

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Hired whissh for a post renovation cleaning, missed alot of area, dust still everywhere, stain on windows and scratch marks on my wooden floor. Feedback to the supervisor, not friendly and refused to return to discuss the situation. Took the money and ignore customer feedback. Avoid them.
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Reason of review:
Bad quality
Anonymous

Bad cleaning service

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Very obvious cleaner is not trained and lack of cleaning knowledge. Very bad attitude too.
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Reason of review:
Poor customer service
Anonymous

Gimmick company

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Called for a post renovation cleaning service, sales person promised quality works, trusted and engaged them. Workers is slow and wasted alot of time playing phone and smoking break. Lots of places not clean well, just very surface cleaning. Floor still sticky and windows dirty. Very bad service from Whissh.
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Reason of review:
Bad quality
Anonymous

Unreliable Cleaner

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Booked their weekly cleaning, took the money but cleaner no show and no update form them. Reported to CASE.
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Reason of review:
Poor customer service

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